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Secure Payments

Every payment is protected with SSL encryption. We securely accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.

Free UK Delivery

Enjoy FREE delivery across the United Kingdom. Orders are dispatched within one working day and usually arrive in 2–4 working days.

30-Day Returns

Not completely satisfied? Return your order within 30 days for a quick and hassle-free refund.

UK Customer Support

Our friendly UK support team is here to help. Contact us anytime and we'll reply within 24 hours.

WE'RE HERE TO HELP YOU EVERY STEP OF THE WAY.

FREQUENTLY ASKED

Where do you ship to?

We currently ship throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. At this time, we do not offer international shipping.

What happens if I entered the wrong delivery address?

Please make sure your delivery address is correct before completing your order. Once your parcel has been dispatched, we may not be able to change the delivery address.

Coolora cannot be held responsible for orders that are delayed or lost due to an incorrect address provided during checkout.

How do I request a return?

Contact us at Coolora@gmail.com with your order number, the item you wish to return, and the reason for your return.

Our customer support team will respond within 24 hours (Monday–Friday) with instructions on how to complete your return.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

You can track your parcel using our Track Your Order page.

If you have not received your tracking email, please check your junk or spam folder before contacting our customer support team