Shipping policy
At Vendoraque, we pack and ship every order ourselves. Your order is handled with care before it leaves for delivery.
Where We Ship
We currently ship within the United Kingdom.
Shipping Cost
Every order ships free. No minimum, no fine print. The price you see is the price you pay.
How We Process Your Order
When you place an order, we get to work. We carefully prepare your item, create your shipping label, and have it ready for dispatch within 1 business day.
Orders placed Monday through Friday will be processed and dispatched the following business day at the latest. We do not process orders on weekends or UK public holidays. If your order is placed on one of those days, it will be dispatched on the next business day.
Delivery
Once your order has been dispatched, delivery typically takes 1 to 3 business days, depending on your location within the United Kingdom.
From the moment you place your order to the moment it arrives at your door, you can generally expect delivery within 2 to 4 business days.
During busy periods such as Christmas or Black Friday, delivery times may be slightly longer due to increased demand from our delivery partners. We will always dispatch your order as quickly as possible.
Tracking Your Order
Every order includes a tracking number where available. As soon as your order is dispatched, you will receive a confirmation email with your tracking details. If you do not receive this email, please check your spam or junk folder before contacting us.
Your Delivery Address
Please make sure your delivery address is entered correctly during checkout. Once an order has been dispatched, we may not be able to make changes to the delivery address. If an order is delayed or lost due to an incorrect address, we cannot accept responsibility, so please double-check your details before placing your order.
Cancellations
We process orders quickly, so if you need to cancel an order, please contact us as soon as possible. Email us at Vendoraque@gmail.com with your order number and we will do our best to cancel it before it is dispatched. If your order has already been shipped, our Returns & Refunds Policy will apply.
Missing Orders
If your order has not arrived within 7 business days after receiving your dispatch confirmation email, please contact us and we will investigate the issue with the delivery carrier as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and photos of both the item and its packaging. We will resolve the issue as quickly as possible.
Get In Touch
If you have any questions about your order or delivery, we're happy to help.
Store Name: Vendoraque
Email: Vendoraque@gmail.com
Phone: +447828784644
Address: 47 Haven Rd, Canford Cliffs, Poole BH13 7LH, UK
Response Time: Within 24 hours (Monday–Friday)